Salesforce Service Cloud gives businesses a holistic view of customers, enabling you to deliver an intelligent, quick, personalised experience. It lets you create a connected library of customer knowledge, facilitate live agent chat, and simplify case interactions – all in a single platform. With personalised customer interactions, you can create up-sell opportunities/cross-sell based on historical data.
Define escalation rules to reassign and notify individuals when a case is not closed within a specified period.
Email-to-case and Web-to-case features enable case creation whenever you receive an email on a defined email id or via the website.
Configure auto-response rules to generate spontaneous responses to specific cases from the web and email.
The feature of Salesforce Social Studio shares customer requests directly with your social service team from various popular social media platforms.
A comprehensive console gives information on everything from customer profiles to case histories – all in one place.
Let your customer service agents provide quick answers with customer chat and keyboard shortcuts.
Service Cloud follows a multi-layered approach to protect confidential business information and keep your data safe & secured.
Personal interactions help increase customer loyalty, satisfaction, and retention, resulting in improved sales.
Service Cloud enables your agents to work from anywhere using a web-based application, mobile device, unified knowledge base, Etc.